Orders will not be processed if payment has not been received from the customer.
Broken or otherwise damaged products must be reported to Home Fires within one business day of receiving the products. Home Fires will then arrange for replacement products to be delivered to you. Refunds may be paid upon request from the customer for broken / damaged products.
Orders may be returned within 7 working days for a full refund. Returns will be processed at the customer’s own expense (including courier delivery) and may be rejected if the product has been opened or damaged after initial delivery; all returned products will be thoroughly inspected before the return is accepted by Home Fires to ensure full compliance with the above stated terms by the customer. Products that were used or damaged after delivery will NOT be refunded.
Returns will be processed as soon as they have been received by Home Fires. Customers can expect an email notification if the product will be refunded or replaced.
If the wrong product has been delivered to the customer, the customer must contact Home Fires within one business day to arrange for the delivery to be corrected. The exchange will not be processed if the customer has used or damaged the incorrectly delivered