Shipping policy

Where we deliver

We deliver to all provinces and cities in South Africa. Orders are delivered by courier directly from our supplier's warehouse.

Orders are delivery only. We're not able to offer collection.

How the delivery cost works

Delivery isn't charged at checkout. That's why checkout shows "Delivery – quoted after order" at R0.

You place and pay for your order as normal.
We get a courier quote for your address and email it to you within 1–2 business days.
Once you've paid the delivery fee, we dispatch your order.

If you'd rather not go ahead once you've seen the delivery quote, just let us know by email. We'll cancel your order and refund you in full.

A delivery quote is valid for 7 days. If the delivery fee hasn't been paid by then, we may cancel the order and refund you in full.

Dispatch days and times

We process and dispatch orders on weekdays (Monday to Friday) from 08:00 to 17:00. Orders placed after hours, on weekends or on public holidays are processed on the next working day. Nothing is processed or dispatched until we've received payment for the order and the delivery fee.

Delivery times

Once dispatched, delivery usually takes 5 to 7 business days, subject to stock availability. Remote or outlying areas may cost more to deliver to and can take longer. If that applies to you, your quote will say so.

Your delivery address

Please double-check your delivery address and contact number at checkout. You're responsible for making sure they're correct. If an order goes to a wrong or incomplete address, any extra courier costs to redirect or redeliver it are for your account.

Receiving your order

Large braais are heavy. Please make sure there are enough people on site to help offload. The courier may not be able to do this alone.
If no one is available to receive the delivery after you've confirmed the delivery arrangements, any additional delivery costs are for your account.
Inspect the parcel before you sign. Your signature confirms the goods arrived in good order.
If the packaging is damaged, write "Box Damaged, not Checked" or "Box Damaged, Checked" on the courier's waybill or delivery note before signing.
Report any damage straight away, and no later than 1 business day after delivery, by emailing info@fireboks.com with photos or video of the outer and inner packaging and of the damage itself. If the damage wasn't caused by you, we'll arrange collection and a replacement at no charge.

Once you've accepted the delivery, the risk of loss or damage passes to you.